Services & Support

Our showroom displays over a number of wood burning, natural gas, fuel pellet and electric fireplaces, inserts, and freestanding stoves. Apart from fireplaces, we also carry a wide range of BBQs and also specialize in custom built outdoor kitchens. We strive to provide each customer with the information needed to make an educated purchase for their home. We want to make you feel comfortable and confident in your purchase with us and our service doesn’t end with your purchase. 

We are here for all your future parts needs, and carry a large inventory of parts for repairs or replacement. Venting components, thermocouples, valves, gas logs, through to door glass – if we don’t have it we’ll make every effort to help you find it. Our service department is skilled at making it work again and refreshing the look of well-used units from BBQs to stoves and inserts.

IN-HOME ESTIMATES

We invite you to experience our professional service with a personal touch. Our fireplace specialists will assist you in making the right choice for any room in your home or on your patio. Our experienced sales staff will schedule an in home estimate at your convenience and at no charge to you. Drop by the store or call in to set up an estimate.

INSTALLATION

At R.E. Macdonald we install fireplaces (gas and wood), including finishing  and build custom kitchens. So whether your goal is to refresh the look of your home and make it feel warmer with a new fireplace or cook your favourite foods with your family in your backyard kitchen, and make outdoor meal prep a time when everyone can come together every summer, we can help.

Our certified installers, and wood and gas installers will deliver, custom install, and get you started using your new unit or your new outdoor kitchen. Our professionals will ensure that your product operates efficiently and is installed to the required codes in your home.

SERVICE TECHNICIANS

We have gas service technicians who are available to come to your home to perform a preventive maintenance. It is recommended that gas units be serviced every two years. For $145 per unit (the 2nd unit is $89) plus parts, our service technicians will vacuum out your unit and clean the glass. Additional charges may apply for replacement of parts. Remember that the busy time of year is after the first cold spell in the fall until after the New Year. Be ahead of the season and book your service call outside of this time frame.

PARTS & REPAIRS

At RE MacDonald, our service doesn’t end with your purchase. We are here for all your future parts needs. We carry a large inventory of parts for repairs or replacement. Venting components, thermocouples, valves, gas logs, through to door glass – if we don’t have it we’ll make every effort to help you find it. Our service department is skilled at making it work again and refreshing the look of well-used units from BBQs to stoves and inserts.

WARRANTY SERVICE

Unlike the big box stores, RE MacDonald follow-up warranty processing is available to all our customers. We have been here for 35 years. Customers return time and again to upgrade their current products, and have us follow through on their warranty issues. If you have a concern with your product, please contact warranty processing at 604-856-1551.

BBQ DEMOS

During the BBQ season, which seems to run ever longer here in the Lower Mainland, we have cooking demonstrations on our back deck. A variety of cooks come in and show what you can do with our range of BBQ products and discuss how various features will assist you in your backyard BBQ events. Watch for details of when the BBQs are cooking.